HELP
Shipping Policy
Shipping InformationOrders typically ship within 4–10 business days of payment confirmation.
Shipping Fees
Shipping is calculated by the total weight and volume of your order, including packaging.
Larger or heavier items — such as bedding, rugs, and framed pieces — may incur an additional fee. This fee applies regardless of any promotion, including free shipping campaigns.
If an additional fee is needed, we'll email you a payment link. Your order ships once payment is complete.
Shipping is calculated by the total weight and volume of your order, including packaging.
Larger or heavier items — such as bedding, rugs, and framed pieces — may incur an additional fee. This fee applies regardless of any promotion, including free shipping campaigns.
If an additional fee is needed, we'll email you a payment link. Your order ships once payment is complete.
Made-to-Order Items
Posters, canvas prints, and phone cases are made to order and may take a little longer to ship.
Posters, canvas prints, and phone cases are made to order and may take a little longer to ship.
Shipping Method
Orders ship via EMS. If EMS isn't available in your country, we'll use UPS instead.
We'll send you a tracking number so you can follow your order along the way.
For questions about your order, contact us at warmgreytail@gmail.com
Orders ship via EMS. If EMS isn't available in your country, we'll use UPS instead.
We'll send you a tracking number so you can follow your order along the way.
For questions about your order, contact us at warmgreytail@gmail.com
Refund Policy
- If you find any faults in the products, we are happy to offer you a replacement or a full refund. If you are not happy with the purchase, you can return the unused goods to us within 2 weeks for your money back.
Please note that refunds will be given for the item cost only, and the purchaser is responsible for the shipping costs. If you have any questions or concerns, please contact us before buying.
Used, opened, and/or final sale items cannot be returned.
We are not responsible for any loss incurred as a result of currency fluctuation.
Please take into consideration that some products may take additional time for delivery and processing.
Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.
- For more information, please refer to the following link. refund policy
Customs and Duties
- The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
- Please contact us if you have any questions about our products.
warmgreytail@gmail.com