- The product you received may be wrinkled. Iron the unprinted side when ironing. - Iron in a short time by raising enough heat and ironing with a sprayer to spread the strong wrinkles better. - Adjust the amount of spray so that the fabric doesn't get too wet. - If you hang the wet linen fabric right away, the fabric may stretch, so lay it on a flat floor and dry it enough.
It is recommended to wash with lukewarm water of 30 degrees when using the washing machine. Stains can occur due to the fabric properties, so water should be used sufficiently when washing or rinsing. Also, you must dehydrate immediately after washing to prevent contamination. When washing, shrinkage may occur due to fabric characteristics (within 5%). Do not use bleach and dry it in the shade. We are not responsible for damage to the product due to the wrong washing method.
CUSTOMER SERVICE
We hope you’re happy with your order, however, if for any reason you are not, please get in touch immediately. 📧warmgreytail@gmail.com
DELIVERY
Shipping usually takes 4–10 days. Posters, canvas, and phone cases are made to order, so they may take a little longer. Orders are normally shipped by EMS. For countries where EMS is not available, we will use UPS instead.
CUSTOMS AND DUTIES
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
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