CARE - Please put the pillow case in a laundry bag and wash it. - Avoid using bleaches. - Line dry whenever possible, away from direct sunlight. - When tumble drying, use a low heat. *Due to the manufacturing process, minor stains or spots may be present.
CUSTOMER SERVICE We hope you’re happy with your order, however, if for any reason you are not, please get in touch immediately. warmgreytail@gmail.com
DELIVERY
For bedding products, additional shipping charges may apply based on volume and weight. Hence there may occur additional shipping fee and this will be announced after your order via email.
Posters, canvas and phone cases are order-to-made products.
It can takes about 4~10 days to make the products.
It's normally delivered by EMS,
but some countries where EMS are not available can be shipped by UPS or SF Express.
해외 배송지가 일본인 경우, 현지 배송사인 SAGAWA와 YAMATO를 이용하고 있습니다. EMS보다 배송비가 더 저렴합니다. If the overseas shipping destination is Japan, we use local shipping company called SAGAWA and YAMATO. The shipping cost will be lower than the EMS. 海外配送地が日本の場合,ヤマト運輸と佐川急便を利用しています。 EMSより配送費が格安です。
CUSTOMS AND DUTIES The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
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